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Customer Service Specialist in Riverside, CA at TPS Family of Companies

Date Posted: 2/27/2018

Job Snapshot

Job Description

1.       Serves as customer contact for Order  Management

  1. Builds and maintains customer relationship

  2. Initiates production cycle by receiving and entering orders for production

  3. Reviews pricing & product for accuracy

  4. Works with the sales manager to meet or exceed company metrics

  5. Coordinates & schedules daily shipping schedule and the filling of partial truckloads while working with shipping coordinator

  6. Advises customer of ship dates and times, schedules daily truck schedule with accurate delivery dates, follow up to assure on time delivery

  1. Serves as customer contact for all Quote management

  1. Enters quotes  with pricing guidelines

  2. Faxes or emails quotes to customers and sales reps , follow up on current quotes

  3. Tracks and follows up on quotes

  1. Establish a means of regular contact with customers and record market information

  1. Establishes regular calling patterns to customer base & logs significant discussions in CRM

  2. Communicates pertinent information to account reps, territory managers and plant management

4.       Other Responsibilities Include:

  1. Attends morning shipping update meeting

  2. Dispatches literature requests

  3. Resolves sales adjustments (credits)m coordinates returns/pick ups, logs necessary incident utilizing CRMs

  4. Maintains and updates  Customer contact information

Job Requirements


    • Strong communication, customer service, and organizational skills

    • Detail orientated

    • Able to work in a team environment

    • Excellent Microsoft Office Skills

    • Strong interest in continuous improvement

    • Ability to travel to other locations to resolve problems

Education and/or Experience:

  • 2+ years experience selling in a manufacturing environment