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Customer Service Representative in Santa Clara, CA at TPS Family of Companies

Date Posted: 7/25/2018

Job Snapshot

Job Description

We are looking for a Customer Service Specialist to join our winning team. As a member of our customer service department.
Monday thru Friday

Day shift 8am to 5pm

Swing shift 1:30pm to 10pm
Daily Responsibilities:

•         Receive process all email, fax and telephone orders from internal and external customers.

•         Work with sales and operations to resolve all customer challenges.

•         Communicate daily schedule changes with internal/external customers.

•         Communicate and assist Operations in attaining all necessary manufacturing documents and required spec sheets.

•         Assist sales organization with billing and pricing challenges.

•         Maintain customer services and product profiles.

•         Work with sales organization on account management and opportunity expansion.

Job Requirements

Skills & Qualifications:

  • Minimum of 3 years Customer Service experience

  • Candidate must be computer literate and knowledgeable with MS Office Suite (Word, Excel and PowerPoint).

  • Candidate must have good organizational skills and ability to interface well with others in a team environment.

  • Strong communication skills and ability to multi task are required for this position.

  • Must be a quick learner who thrives in a fast paced environment that can manage time and priorities independently.

  • Attendance, performance and productivity are required

  • The individual should possess analytical and intuitive skills to drive solutions to challenging issues that arise. 

  • Able to create Purchase Orders

  • Attention to detail

  • Fast pace work environment

  • Communicate with customers with full detail of order. 

  • Dispatch driver for ETA or status of delivery

  • Work closely with Accounts Receivable team 


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