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Auto Dealer Support in San Diego, CA at TPS Family of Companies

Date Posted: 1/10/2019

Job Snapshot

Job Description

Our Dealer Training department in Sorrento Valley is growing! Our trainers ensure that auto dealers understand how to utilize the program. Trainers work over the phone to provide content and customer inquiries. Trainers work as part of a service-oriented team and are willing to contribute to the team by accomplishing any related tasks. Trainers need to be able to enthusiastically deliver content with confidence and professionalism during all training calls.

Job Requirements

Duties & Minimum Qualifications

  • Facilitate phone-based training sessions on a variety of topics related to the auto program.
  • Answer incoming calls and respond to Dealer requests
  • Build and create rapport with dealers and field representatives
  • Assist dealers in completing post-training certification
  • Process online tickets in the CRM software
  • Provide ongoing support for the assigned territory
  • Coordinate with Dealer Schedulers to communicate scheduling needs
  • Attend and participate in department meetings
  • Contribute to manufacturer promotions by training participating program dealers
  • Ability to read/train from a script
  • Excellent follow-up and interpersonal skills
  • Detail oriented and ability to stay organized
  • Manage own desk/time/projects\
  • Familiar with Excel and Outlook

Are you the ideal candidate?

The trainers must be able to manage their own deadlines and solve unexpected problems. This position has little supervision. The employee must be able to interpret instruction as well as derive own solutions. Previous experience making outbound calls and reading from a script will be beneficial to success.

Job Type: Full-time


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