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Customer Service Specialist in San Jose, CA at TPS Family of Companies

Date Posted: 2/7/2018

Job Snapshot

Job Description

We are looking for a Customer Service Specialist to join our winning team. As a member of our customer service department

  • This is a swing shift position 3:00pm to 11:30pm with some overtime 

Daily Responsibilities:

  • Receive process all email, fax and telephone orders from internal and external customers.
  • Work with sales and operations to resolve all customer challenges.
  • Communicate daily schedule changes with internal/external customers.
  • Communicate and assist Operations in attaining all necessary manufacturing documents and required spec sheets.
  • Assist sales organization with billing and pricing challenges.
  • Maintain customer services and product profiles.
  • Work with sales organization on account management and opportunity expansion.
  • This is a swing shift position 3:00pm to 11:30pm with some overtime 

Job Requirements

Skills & Qualifications:

  • Minimum of 3 years Customer Service experience
  • Candidate must be computer literate and knowledgeable with MS Office Suite (Word, Excel and PowerPoint).
  • Candidate must have good organizational skills and ability to interface well with others in a team environment.
  • Strong communication skills and ability to multi task are required for this position.
  • Must be a quick learner who thrives in a fast paced environment that can manage time and priorities independently.
  • Attendance, performance and productivity are required
  • The individual should possess analytical and intuitive skills to drive solutions to challenging issues that arise.